FAQS
Got questions? We’ve got answers. Find everything you need to know about ordering, shipping, returns, sizing, gifting, and more. Can’t find what you’re looking for? We’re always happy to help.
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Need Help?
Still need a little help? We’re here for you! Send us a message for a quick question or reach out through our contact form for anything that needs a little more attention.
We’ll get back to you as soon as we can and make sure you’re taken care of.
SHIPPING & DELIVERY
How long will it take to receive my order?
We know you want your X Label goodies ASAP! Orders are typically processed within 24 hours and shipped according to the shipping method and speed you choose at checkout. Houston-area orders often arrive within 1–2 business days, while orders outside the Houston area typically arrive within 3–5 business days.
Do you offer local pickup?
Yes! If you're local to the Houston/Kingwood area, you can select local pickup at checkout. We'll let you know as soon as your order is ready to come home with you.
How quickly are orders processed?
We typically process orders within 24 hours. Orders placed over weekends, holidays, or during especially busy launches may require a little additional processing time.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation with tracking information so you can follow your package all the way to your door.
What if my package is lost, delayed, or arrives damaged?
If something doesn't look right with your delivery, reach out to us at hello@shopxlabel.com with your order information and we'll help you figure out the next step.
RETURNS & EXCHANGES
What is your return policy?
We hope you love everything you order, but we understand that sometimes something just doesn't work! Returns must be received by X Label within 14 business days of your delivery date to receive a refund to your original form of payment. Items returned after the 14-business-day window may be eligible for store credit.
What condition does my return need to be in?
Returned merchandise must be unworn, unaltered, undamaged, and have its original tags attached. Items must also be free of stains, makeup, self-tanner, deodorant, perfume, pet hair, odors, or other signs of wear.
Can I exchange an item for another size?
Absolutely! If you need another size, return your item to us within 14 business days in new condition with its original tags and include a note letting us know which size you need. If the requested size is available, we'll get the replacement headed your way as soon as possible.
Do I have to pay for return shipping?
Yes. Customers are currently responsible for return and exchange shipping costs.
Where do I send my return or exchange?
Returns can be mailed to:
X Label Apparel
4501 Magnolia Cove Dr., Suite 108
Kingwood, TX 77345
Are any items final sale?
Yes, the following items are considered final sale and can't be returned: sale merchandise, accessories, bodysuits, seasonal items, or event-specific merchandise.